Frequently Asked Questions
Do you brand inhouse?
Yes, we handle branding in-house. Our team comprises graphic designers and branding specialists who provide services such as Pad and Silkscreen Printing, Engraving, Doming, Full-Color Digital Printing, Sublimation Printing, Foiling, Debossing, as well as Name Badges, Lapel Badges, and Button Badges. This ensures quality control over your customers' logos.
Additionally, we offer individual name branding alongside your logo (Pspec branding) at a remarkably low cost with no additional setup charge.
What is pspec branding and how is it charged?
Pspec branding offers the option to include individual names alongside your logo on our Sublimation Mugs, Diaries, and Notebooks. This service comes at an exceptionally low cost per name, with no additional setup charge, thanks to our automated software system.
The Pspec branding charge covers the cost of both the logo and individual names, positioned as predetermined. Please note, there's a minimum order quantity of 30 units, unless it's a repeat job with the same logo. Names must be provided in Excel format; otherwise, a premium may apply.
How must my artwork be formatted and submitted?
Please email your logo to us in a Vector format (high resolution Coral Draw or PDF file), along with the exact pantone colours.
Can our goods be delivered to us?
You have the option to collect your order from our dispatch department upon request, or we can provide a courier quote for delivery to your offices or directly to your customer (excluding residential addresses).
We also provide free Economy courier service to Cape Town CBD (3-4 days) and Durban CBD (2-3 days). However, please note that we do not offer free courier service for luggage bags or drinkware items due to the high cost of shipping bulky products relative to the product price.
How long in advance before the required delivery date must I place my order?
Branded orders take 3 to 5 days from artwork confirmation. Overseas orders take 12 weeks from confirmation.
Is it possible to get branding done quicker?
Certainly! We offer a Rush service for urgent orders. For a 10% premium on the value of the order, we guarantee completion within 3 days from the approval of artwork.
How big is your range of products?
We maintain a wide selection of the latest corporate gifts and continuously import new and exciting products to keep our offerings fresh and diverse.
Why are you able to provide superior service?
Recognizing that our survival hinges on repeat business, we spare no expense in delighting our customers. To ensure their satisfaction, we have a dedicated service department on-site to handle all repairs promptly and efficiently.
Am I obligated to place an order if I submit an enquiry list?
Absolutely not.